Refund policy
At HWP LUX, we are committed to providing high-quality products and a smooth customer experience. Please review our shipping and return policy below before placing your order.
📦 Shipping Policy
UK Shipping
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Delivery Time: 5–8 business days
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Shipping Cost: Calculated at checkout
International Shipping
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Delivery Time: 8–15 business days
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Shipping Cost: Calculated at checkout
Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.
Please note: Delivery times are estimates and may be affected by factors outside our control, such as customs or courier delays.
🔁 Return Policy
Due to the nature of our products (hair extensions and related items), all sales are final.
We do not accept returns or exchanges for hygiene reasons. Please ensure you read the product description and ask any questions before purchasing.
🛠️ Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please email us at stepcashk03@gmail.com within 3 days of receiving your order. Be sure to include:
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Your order number
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Photos of the item(s) and packaging
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A brief description of the issue
We’ll investigate and, if eligible, arrange a replacement or refund.
📧 Contact Us
For all order and shipping-related inquiries:
Email: stepcashk03@gmail.com
Mail: 53 ivory close Gloucester GL4 0QY
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